Top 10 Questions New Owners Ask

If you’re new to working with us — or to property management in general — you probably have some of the same questions we hear all the time. This article gathers the “greatest hits” into one place.

Seeing the most common questions (and straightforward answers) helps you quickly understand how we operate and what you can expect as an owner.

It depends on the condition, price, and time of year. Our goal is to price the property correctly, present it well, and respond quickly to inquiries to minimize vacancy without rushing into a bad placement.

We run a market analysis, look at comparable rentals, and factor in your property’s unique features. Then we discuss your goals (maximum rent vs. fastest occupancy) and recommend a starting price.

We evaluate income, credit, rental history, and background using consistent criteria and fair housing guidelines. See How We Screen Tenants for details.

We coordinate vendors, scheduling, and follow-up. Routine repairs are often paid from rent proceeds and the owner reserve. Larger items may require you to add funds — see Owner Reserve and Funding Repairs.

No. Small items below your approval threshold are automatically handled and appear on your Owner Statement. Larger or unusual items require your approval unless they’re true emergencies.

We process owner distributions after rent is collected and bills are paid, on a set schedule outlined in Owner Payments & Statements. Timing can vary slightly around weekends or holidays, but we aim for it to be before the 20th.

We follow our Delinquency and Eviction Procedures, which include notices, communication attempts, and, if necessary, legal action. Our goal is to reduce your losses and move efficiently toward a resolution.

We perform move-in and move-out inspections and may conduct periodic inspections during the tenancy. See Property Inspections for how we document and communicate our findings.

In some cases, yes — especially for specialized work or long-time relationships — provided they meet licensing and insurance requirements and are willing to coordinate with us. For day-to-day repairs, we typically use our in-house handyman or trusted vendors who know our processes.

Our fee structure is laid out in Owner Fees Explained and your Management Agreement. In short, fees cover day-to-day management, tenant coordination, rent collection, and many behind-the-scenes tasks that keep your property running smoothly.

• How We Onboard Your Property – Step-by-step from signed agreement to go-live.

• Owner Fees Explained – Exact breakdown of fees and what they include.

• Owner Payments & Statements – How and when you get paid.

• How We Handle Maintenance – Our approach to repairs and vendors.

• How We Screen Tenants – How we choose residents.