Tenants

Doorloop Tenant Portal
Living in Your Home
Caring for Your Unit
Taking care of your home keeps it safe, comfortable, and in good condition. These guidelines prevent damage, protect your security deposit, and ensure...
Common Area & Grounds Guidelines
Shared spaces should be clean, safe, and welcoming for everyone in the community. No trash, laundry, furniture, or storage in shared spaces. BBQs must...
Parking Rules & Restrictions
Follow all posted parking signage and rules. These ensure our community remains safe, accessible, and visually appealing. No trailers, RVs, campers, o...
Marijuana, Smoking, Vaping Policy
Smoking, vaping, and marijuana use are strictly prohibited inside your unit, in common areas, and anywhere on the property. This policy applies to all...
Musical Instruments, Waterbeds, Aquariums
Musical instruments, waterbeds, and large aquariums are not permitted. These items can cause excessive noise, water damage, or structural stress on th...
Bird/Squirrel Feeders or Outdoor Food
Feeding birds, squirrels, or leaving outdoor food is not allowed. Outdoor food attracts pests, damages property, and can create sanitation issues for ...
Wall Hangings
You can personalize your home with wall hangings, but they must be installed in a way that avoids damage. Improper hanging methods can cause holes, cr...
Laundry Care
Proper care of laundry appliances prevents fires, flooding, and equipment damage. Lint build-up is a fire hazard, and leaky washer hoses can cause cos...
Service Interruptions
Power, cable, or internet outages happen sometimes. We’re not responsible for damages from these interruptions, but we’ll help coordinate with provide...
Can I Paint a Room in My Rental?
Many people want to make a rental feel more like home, and painting is a common way to do that. This article explains when painting is allowed, what a...
Trash, Recycling, and Bulk Disposal
Proper trash and recycling habits keep your home, neighbors, and community cleaner and safer. This article explains how to handle everyday trash, recy...
Lawn Care and Yard Maintenance
Depending on your rental and lease, you may be responsible for some or all of the lawn and yard care. This article explains what that typically includ...
Maintenance & Safety
Maintenance Requests
If something in your home isn’t working properly, let us know right away so we can fix it. The easiest way to request maintenance is through DoorLoop...
Lockout Service
If you get locked out, we can help — but there’s a $100 lockout fee , and after-hours service may take longer to arrange. The first lockout is free. ...
Installing a Satellite Dish
Satellite dishes may be installed only with approval and within agreement restrictions. Check your agreement. Call us before scheduling installation. ...
Portable A/C Guidelines
Portable A/C units may be allowed with restrictions. Read your agreement. Contact us with the type and installation plan. Improper setup can damage wi...
Lead-Based Paint Information
Some properties may contain lead-based paint. Download & read the lead-based paint disclosure and EPA brochure. Take precautions when disturbing paint...
Candles & Open Flames
Candles, incense, hookahs, and other open flames or burning materials are not allowed in your unit. Open flames are a fire hazard, can cause smoke dam...
Clear Exits & Pest Prevention
Keep all exits clear and maintain cleanliness to prevent pests. Blocked exits can be dangerous in an emergency, and poor cleanliness can attract pests...
Car Repair & Washing Policy
No car repairs or washing are allowed on the property. Fluids and runoff can damage surfaces, landscaping, and the environment. Use a licensed auto sh...
Smoke & Carbon Monoxide (CO) Alarms
Your home is equipped with smoke and carbon monoxide (CO) alarms for your safety. These devices must remain operational at all times. Working alarms c...
Mold & Moisture Prevention
Preventing mold growth is a shared responsibility. Oregon’s damp climate makes mold and mildew common. Proper ventilation, temperature control, and re...
Window & Screen Safety
Screens are for keeping bugs out, not people in. They’re not strong enough to stop a fall. Please be extra careful with open windows, especially if yo...
Emergency Maintenance Procedures
Most maintenance issues can be handled during normal business hours. Some, however, can’t wait. This article explains what counts as an emergency, wha...